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Jan 17, 2023
We protect member privacy at every level and with every contact. To respond to inquiries about member issues, we must verify both the identity and the authority of all persons and entities before disclosing non-public personally identifiable information (PII) or protected health information (PHI).
We will ask you for the member name, healthcare ID or Social Security number, and date of birth before disclosing any personally identifiable information or protected health information.
When you contact us on a member’s behalf, we first determine your relationship to the member, and then request the following three pieces of information about the member:
Being prepared to provide these three items will help us protect member privacy and will help you get what you need faster.
If you have any questions, please contact your service representative.
Please join us for a half-hour webinar on Wednesday, April 24, 2024, at 2 p.m. ET / 10 a.m. PT. The head of Strategy and Solutions for Carelon Digital Platforms, Milind Shah, will discuss how we are focusing on digital transformation and leveraging new tools such as AI and digital technology resp...
Time Well Spent Wellness Calendar resources for March focus on kidney and bladder health. Our kidneys and bladder operate like our body’s cleaning department, silently preserving our well-being. They generally work without us noticing. When problems occur, they can cause discomfort and could lea...