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Mar 09, 2022
We have an always-on campaign to encourage members to choose paperless communication. Once a year we run an additional campaign for members who have not made the switch. We’re starting that effort soon. It’s a proactive way to encourage real-time connections with our members.
Paperless communication is a simpler, more effective way for members to receive important information from us. We send email alerts when there’s new information, such as an EOB or a benefit update. They can then review the details on our mobile app or at empireblue.com.
We’ll send an email March 10 telling targeted members that we’ll switch them to paperless communication in 30 days and give them an option to decline. If they do not decline, we’ll send them an email a month later to confirm their switch to paperless notifications. We’ll also mail them a postcard with the same information.
Please contact your Empire representative for more information.
The Medicaid Renewal Broker Resource page on Broker Hub reflects a brand-new design that makes it easier for you to find the resources you need, right now, as you continue to help disenrolled individuals stay covered. Because Medicaid disenrollments have been underway for over a year, we’ve shif...
Some Large Group medical clients with embedded vision coverage are unable to find Blue View Vision providers using the Find Care search tool on anthem.com and in the Sydney℠ Health mobile app. For them, the system is only displaying medical plan providers. Affected members can use the Guest Sear...