Group Broker Services (GBS) is here to help you and group administrators with day-to-day operations. Your GBS team delivers dedicated support, expert solutions, and one-touch resolution for questions about enrollment, billing, membership, claims, benefits, or Anthem products.
Email GBS anytime or call from 8 a.m. to 6 p.m. ET. We’ll respond within two business days.
Follow these Small Group and Large Group guidelines to submit your email inquiries.
And you can use our online tools anytime to help you get your job done.
- Producer Toolbox – Manage your book of business from one site.
- Broker Plus app – Stay connected with clients and manage business wherever you are.
- Anthem Broker Hub – Find your online training, materials, and information for newly appointed Brokers in one place.
- EmployerAccess – You and your clients can view enrollment additions, changes, and terminations, check eligibility, print temporary ID cards, view bills, and transaction history, and more.
- EmployerAccess app – Clients can manage benefits on any device, anywhere, anytime.
The GBS team includes more than 20 knowledgeable and responsive representatives right here in Virginia, ready to assist you with your service needs.
Anthem Blue Cross and Blue Shield is the trade name of Anthem Health Plans of Virginia, Inc. Serving all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. Independent licensee of the Blue Cross and Blue Shield Association. Anthem is a registered trademark of Anthem Insurance Companies, Inc.