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Jan 05, 2021
Anthem is adopting a new strategic member service model for commercial business designed to better meet the needs of health maintenance organization (HMO) members.
We’re creating a dedicated member service unit for most organizations based in California who offer an Anthem HMO plan. The new unit will provide an enhanced experience for HMO members.
Our dedicated and highly trained HMO plan experts will:
Large Groups will move to the new unit on renewal beginning February 1, 2021. Anthem will issue new ID cards with the new toll-free number to HMO members as each group renews. Small Groups and Individual members will transition to the new dedicated unit and toll-free number in early 2022.
Vivity will be part of the new HMO service unit. Associates currently supporting Vivity will continue to do so. Vivity members will keep their current toll-free number.
The Medicaid Renewal Broker Resource page on Broker Hub reflects a brand-new design that makes it easier for you to find the resources you need, right now, as you continue to help disenrolled individuals stay covered. Because Medicaid disenrollments have been underway for over a year, we’ve shif...
Some Large Group medical clients with embedded vision coverage are unable to find Blue View Vision providers using the Find Care search tool on anthem.com and in the Sydney℠ Health mobile app. For them, the system is only displaying medical plan providers. Affected members can use the Guest Sear...