We are making temporary changes to our health plan benefits to help members who live in New York and have been impacted by the flooding emergency there. The changes, outlined below, are in effect for the following areas:
- Albany, Bronx, Columbia, Dutchess, Greene, Kings, Manhattan, Nassau, Orange, Putnam, Queens, Rensselaer, Richmond, Rockland, Ulster, and Westchester counties – September 29, 2023, through October 28, 2023.
For assistance during this emergency, please call us at 833-285-4030.
We are available Monday through Friday, 8:30 a.m. to 5 p.m. ET. We can help with finding available doctors, refilling prescription drugs, and answering health plan questions.
You can read the details we shared with NY members in this Better Care Blog story (upstate / downstate). The time period for updated support and care may change based on the conditions. Please check back to the member blog for updates.